Houston Lighthouse Customer Service Certification Training Program
We are pleased to announce that enrollment is now officially open for the Houston Lighthouse Customer Service Certification Training Program!
This intensive, 8-week program is specifically designed to equip participants with the advanced assistive technology skills and core customer service competencies required for successful careers in today’s call center and customer-facing roles.
Key Program Details
- Program Start Date: Monday, January 12, 2026
- Duration: 8 Weeks (Full-time, 5 hours of classroom activities per day)
- Cost: $1,428
Program Highlights: A Comprehensive Path to Certification
This robust training covers essential areas from foundational tech literacy to advanced career readiness, culminating in a formal certification.
Weeks 1-2: Advanced Assistive Technology Training
- In-Depth JAWS Expertise: Receive intensive, hands-on training on the JAWS Screen Reader as the primary assistive technology tool.
- Productivity Suite Mastery: Learn to expertly navigate and utilize JAWS within Microsoft Office (Outlook, Word, Excel, Teams) and the Google environment (specifically Google Forms). This is critical for daily professional tasks.
Weeks 3-5: Core Customer Service Modules
- Essential Communication: Master professional communication, including active listening, de-escalation fundamentals, professional language, and best practices for written (chat/email) communication.
- Operational Excellence: Cover critical topics like Call Center Operations, Quality Assurance rubrics, and handling challenging customer situations.
- Real-World Exposure: Prepare for modern employment through dedicated sessions on Remote, and in person, Work Readiness.
Weeks 6-8: Certification & Career Readiness
- Job Market Preparation: Build confidence with dedicated workshops on Resume Writing, utilizing job search tools, and extensive Job Interview Skills training, including mock interviews.
- Formal Certification: The program culminates in a comprehensive assessment (written, oral, and practical) on Day 1 of Week 8, leading to your official certification and preparation for job search.
Benefits for Participants
- Career Advancement: Gain a certification that significantly boosts employability in high-demand customer service and call center roles.
- Technological Confidence: Achieve advanced proficiency in crucial assistive technologies, eliminating barriers to complex professional software environments.
- Practical Skills: Develop the soft skills necessary to manage customer expectations, resolve complaints effectively, and contribute to organizational quality assurance.
Secure Your Spot
Space is limited for this highly specialized program. Don’t miss this opportunity to invest in your future.
Register Today to secure your place in the cohort beginning January 12, 2026!
Email: Training@HoustonLighthouse.org
Call: (713) 284-8471
