Call Center Services in Houston, TX
As a business owner or manager, you know how important customer satisfaction is for your company. It drives sales, and can increase or decrease your profits. More and more, customers are demanding that someone be available to answer their calls at any time, day or night. The Lighthouse of Houston offers the call center services you want but don’t have the staff to offer.
Who We Are
Lighthouse of Houston began more than 60 years ago with the mission to help people who are blind or struggle with low vision. We offer a wide range of services, including health services, assistive technology resources, skills training, community support, and more. We serve more than 14,000 people each year, and more than 50 percent of our employees are blind or have low vision.
Inbound Customer Services We Offer
At Lighthouse of Houston, our call center services are comprehensive to meet your needs and make your customers happy. We’re always ready to take care of your clients with services that include:
Inbound Calls
Potential and current customers expect someone to answer when they call your company. In many cases, if no one answers, the person won’t leave a message, and they may not call back. Lighthouse of Houston can answer all of your inbound calls using our call center services.
Help Desk Support
You want to back up your services and products, and this means being available to answer questions and troubleshoot problems. Our team is ready to be the help desk support that your company needs. We can educate ourselves on your business and provide basic information. If something comes up that we can answer, we’ll refer it to you.
Switchboard Operations
There might be calls that you want routed to you or other employees of your business. Lighthouse of Houston offers switchboard operations, where we can accept a call from your customer and transfer it to the right person in your organization. With this call center service, we act as your receptionist.
Appointment Setting
At Lighthouse of Houston, some of the businesses we represent with our call center services set appointments for estimates or to carry out their services. Our team can keep your schedule and set your appointments so your clients don’t have to wait for a return call to schedule an appointment.
Dispatching
Do you need someone to take service calls and send your technicians to the appointment? Our dispatching services ensure that your customers always get the service they need and that your employees know where to go next. We can track your appointments and employees to determine which technician is closest to the location and has time to complete the job.
Order and Claims Entry
Lighthouse of Houston has the ability to take orders for your business and send them to your warehouse or through some other process. We can also help you with warranty and other types of claims. As part of our call center services, we can provide you with the order and claim entry support you need.
Local Support for Business in Houston
At Lighthouse of Houston, we focus on supporting local businesses and providing their clients with outstanding customer service. Our team members strive to meet and exceed your customers’ expectations when we represent your company with our call center services.
Inbound Customer Service in Houston
Lighthouse of Houston offers 24/7 inbound customer service to your customers.
Our team members take pride in offering high-quality customer service and making your business look good. We also provide the most popular call center services with our local team.
Image Sources: Lordn / PeopleImages.com – Yuri A / Shutterstock
For Assistance
Michael Geisler
Manager of Business Development
Our Business Partners
For over 30 years, we have partnered with government, commercial, and nonprofit organizations to create meaningful employment opportunities for people who are blind or low vision.
Our business partners include, VA Long Beach, Bayou City Hemp, 8th Wonder Brewery, University of Houston, Army National Guard, Aviation Labs, Global Filtration, Railroad Retirement Board, Texas Department of Criminal Justice, Health and Human Services Commission, Texas Parks and Wildlife, WorkQuest Central Store, and more.
Our Partners
We are partnered with many organizations and agencies to provide services, support, and employment opportunities to people who are blind or low vision in Houston and surrounding areas. Our partners include, Ability One Program, Achilles International Houston, Works Wonders, National Industries for the Blind, WorkQuest, University of Houston College of Optometry, Health and Human Services Commission, Texas Workforce Commission, Texas Workforce Solutions, Visually Equality of Life, San Jacinto College OT, Paw Therapy, Stephen F. Austin College, Lone Star College Kingwood OT, and more.
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